Terms & Conditions
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Every project we take on is guided by these terms – clear, fair, and easy to understand.
These Terms & Conditions govern your use of the AurexCity website and the roofing and construction services we provide. By using our website or booking a service with us, you agree to the terms outlined below. Please read them carefully.
Who We Are
AurexCity provides roofing installation, repair, maintenance, and inspection services in Islamabad and Rawalpindi. We also publish informational content on our blog related to roofing and construction. These Terms apply to both our website and the services we provide.
Use of Our Website
You’re welcome to browse our website, read our blog articles, and use our contact form or “Get a Quote” feature to reach out to us. You agree to use our website only for lawful purposes and not to:
- Attempt to gain unauthorized access to any part of our website or systems
- Use automated tools to scrape or copy content from our website without permission
- Submit false or misleading information through our contact forms
- Use our website in any way that could damage, disable, or impair its functioning
Requesting a Quote or Booking a Service
When you request a quote or book a service through our website, phone, or in person, you agree to provide accurate information about your property and requirements. Any quote we provide is based on the information available to us at the time, including any details you share and, where applicable, an on-site assessment. Final pricing may be adjusted if the actual scope of work differs from what was initially discussed, and we’ll communicate this with you before proceeding.
Our Services
We provide roofing installation, repair, maintenance, and inspection services. The specific scope of work for any project will be agreed upon with the client before work begins. We aim to complete work within the timelines discussed, but timelines can be affected by weather conditions, material availability, or unforeseen issues discovered once work is underway. We’ll keep you informed if any delays come up.
Our Guarantee
Completed work is covered by our general satisfaction guarantee, as described on our About Us and Disclaimer pages. This guarantee applies to work carried out directly by AurexCity and does not cover pre-existing structural issues, damage from causes outside our control, or general wear that occurs over time after the work is completed. Specific guarantee terms for a project will be confirmed directly with the client.
Payment
Payment terms, including any deposits or installment arrangements, will be agreed upon with the client before work begins. Specific payment terms are not listed on this page since they can vary by project; these will be discussed and confirmed directly.
Cancellations and Rescheduling
If you need to cancel or reschedule a service, we ask that you let us know as early as possible. Depending on how far along the project is, cancellation may affect any deposit paid or materials already ordered. We’ll always discuss this with you directly rather than applying a blanket policy that doesn’t fit the situation.
Content Ownership
All content on this website, including articles, images, graphics, and page content (excluding content we don’t own, such as third-party images or materials clearly credited elsewhere), belongs to AurexCity. You’re welcome to share links to our content, but you may not copy, reproduce, or republish our articles or website content without our written permission.
Blog Content Is Informational
Articles published on our blog are intended for general informational purposes. They’re written to help readers understand roofing topics but are not a substitute for an actual property assessment or professional consultation. For specific guidance on your property, please contact us directly or consult a qualified professional. More detail on this is available in our Disclaimer.
User Conduct
If you contact us through our website, whether through the contact form, comments, or a quote request, we ask that you communicate respectfully and provide accurate information. We reserve the right to decline service to anyone who behaves abusively toward our team or provides deliberately false information.
External Links
Our website may contain links to third-party websites for reference. We don’t control these external sites and aren’t responsible for their content, accuracy, or practices. Visiting external links is done at your own discretion.
Limitation of Liability
While we take care in both our service work and the information we publish, AurexCity is not liable for indirect, incidental, or consequential damages arising from the use of our website or services, except where such liability cannot be excluded under applicable law. Our liability for completed service work is limited to the terms of the specific agreement made with the client for that project.
Changes to Content and Services
We may update our website content, service offerings, or pricing structure at any time without prior notice. Any active project agreements will follow the terms agreed upon at the time of booking.
Changes to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our services or operations. Any updates will be posted on this page, and continued use of our website or services after changes are posted means you accept the revised Terms.
Governing Law
These Terms are governed by the laws of Pakistan. Any disputes arising from the use of our website or our services will be handled in accordance with applicable local law.
Contact Us
If you have questions about these Terms & Conditions, you can reach us at:
AurexCity
Website: https://aurexcity.com
Hazori Arcade, I-8 Markaz, Islamabad, Pakistan
Email: info@aurexcity.com
Phone: +92 370 4978861